Q: Do you have quality guarantee?

A : Yes. We have traceable quality record for the product shipped from us, and if any faulty is found, we commit to send replacement at our cost, or any other more suitable solution depends on discussion with our customer.

Q: How long is the delivery?

A: Mostly it takes one month for us to complete an order with volume under one standard ocean container or equivalent, and five weeks to get the container sail. Prototype would take more time, large volume would take longer. However, taking into considering of the shipping time cross ocean or board, we understand that delivery is critical for international purchase, and we would specially set up so-called Rapid Reaction Mechanism (RRM) to meet tight delivery, for example, under agreement with buyer, we keep in stock certain volume of small parts, fasteners which are of relatively low value, longer leading time, but are regularly used.

Q: How quick can you give me price?

A: Mostly within two days, but depends on the project you inquire. To give a meaningful quotation, we generally need to check firstly the drawings you provide to make sure it is within our manufacturing capability, if any questions we may need to clear up with you, so that we can offer our best solution.

Q: What is your MOQ?

A:We have no certain MOQ. We are happy to produce prototype as a trial, however, if the business ends in small quantity like one or two small pieces for hobby, then it is more likely a business for the metal shop as close as possible to the buyer. Sometimes the international transport would take much longer than production, and the transportation cost might be much more expensive than the value of the goods. On the other hand, large volume, and/or long term business is more likely to bring benefit for both parties, and therefore worth for both to put effort on.

Q: What logistics ways can we work for shipment?

We can ship by various ways according to the size and expected time.

a) For 90% of our shipment, we will go by sea, to all main continents such as North America, Europe, Southeast Asia, Middle East, Oceania, etc. either by container or LCL.

b) Depending on customers' requirement, we also arrange air shipment or delivery service.